mkhayamoveriderpolicy

Privacy Policy – Mkhaya Move (Rider)

Effective Date: 12-08-2025

This Privacy Policy explains how Mkhaya Move (“we”, “our”, “us”) collects, uses, and protects the personal information of people who use our mobile application or services as a Rider.

1. Information We Collect

When you use Mkhaya Move as a Rider, we may collect:

  • Account Information – Name, phone number, email, password.
  • Profile Information – Profile picture, payment preferences.
  • Location Data – GPS location during rides for trip matching, navigation, and safety.
  • Transaction Data – Ride history, trip details, payment records.
  • Device Information – Device type, operating system, app version, IP address.
  • Communications – Support requests, feedback, in-app chat with drivers.

2. How We Use Your Information

We use your data to:

  • Provide and improve our services.
  • Match you with nearby drivers.
  • Process payments and send receipts.
  • Ensure safety and security of trips.
  • Communicate important updates and promotions (with consent).
  • Comply with legal obligations.

3. Legal Basis for Processing

We process your data:

  • To perform our contract with you.
  • Based on your consent (e.g., location tracking).
  • To comply with legal obligations.
  • For legitimate business interests like fraud prevention.

4. Sharing Your Information

We may share your data with:

  • Drivers – Your name, pickup location, and destination.
  • Payment Processors – To handle transactions.
  • Law Enforcement – When required by law.
  • Service Providers – For app hosting, analytics, and customer support.

We never sell your personal data.

5. Data Retention

We keep your information as long as you have an active account or as required by law.

6. Security

We use encryption, secure servers, and access controls to protect your data.

7. Your Rights

Depending on your location, you may:

  • Access and download your data.
  • Correct inaccurate information.
  • Request deletion of your account.
  • Withdraw consent for certain processing.

8. Contact Us

If you have questions or concerns about this policy:
Email: privacy@mkhayamove.com
Phone: +27 10 143 1599