mkhayamovedriverpolicy

Privacy Policy

Privacy Policy – Mkhaya Move (Driver)

Effective Date: 12-08-2025

This Privacy Policy explains how Mkhaya Move (“we”, “our”, “us”) collects, uses, and protects the personal information of people who use our mobile application or services as a Driver.

1. Information We Collect

When you use Mkhaya Move as a Driver, we may collect:

  • Account Information – Name, phone number, email, password.
  • Profile Information – Profile photo, driver’s license, vehicle registration, insurance details.
  • Location Data – GPS location while online and during trips.
  • Transaction Data – Trip details, earnings, payment history.
  • Device Information – Device type, operating system, app version, IP address.
  • Communications – Support requests, feedback, in-app chat with riders.

2. How We Use Your Information

We use your data to:

  • Connect you with riders.
  • Calculate fares and process payments.
  • Maintain safety and service quality.
  • Provide support and resolve disputes.
  • Comply with legal and regulatory requirements.

3. Legal Basis for Processing

We process your data:

  • To perform our contract with you.
  • Based on your consent (e.g., location tracking).
  • To comply with transport and tax laws.
  • For legitimate interests like fraud prevention.

4. Sharing Your Information

We may share your data with:

  • Riders – Your name, profile photo, vehicle details, and location during trips.
  • Payment Processors – To handle driver payouts.
  • Regulatory Authorities – As required by law.
  • Service Providers – For hosting, analytics, and support.

We never sell your personal data.

5. Data Retention

We retain your information as long as necessary for tax, safety, and legal compliance.

6. Security

We use encryption, secure servers, and limited access protocols to protect your data.

7. Your Rights

Depending on your location, you may:

  • Access and download your personal data.
  • Correct inaccurate information.
  • Request deletion of your account.
  • Withdraw consent for certain processing.

8. Contact Us

If you have questions or concerns about this policy:
Email: privacy@mkhayamove.com
Phone: +27 10 143 1599